Mobile Phone Information, Movistar

Movistar Logo

Movistar Mobiles

Phones and accessories are available from the Informatica stationery shops situated in the Biosfera Plaza -Puerto del Carmen, Deiland Centre - Playa Honda and Arrecife.

Pay as you go mobiles start from around €50 with €20 credit on the sim card.


Activate your answer phone by calling 123 or online in Canal Cliente.

The first time you call your voice messages you will need to set up your pin code, the default is 1234. This pin code allows you to listen to your messages from another phone and from abroad.

To set up your personal greeting on the voicemail call 126 and follow the instructions.

The phone will text / call you to inform you that you have received a voice message.

Listen to your voice messages press and hold 1 or dial 123.

To listen to your messages from another mobile or landline call 609123123, you will need your pin code set up when the voice mailbox was set up.

The menu options when you call the voice mailbox are:

Press 0 for help
Press 4 to repeat the message
Press 5 to hear the telephone number that called
Press 7 to delete the message
Press 8 to call the person back
Press 9 to save the message
Press # to skip to the next message


To set up diverts if the phone is not answered, choose from:

Activate message if phone is switched off or out of cover call 501.
Activate message if the phone is not answered call 502.
Activate message if the phone is engaged call 503.
Activate message for all calls you receive not answered 504.

To de-activate your voicemail call 537 and press one of the following options:

Press 1 to de-activate when engaged
Press 2 to de-activate when you don't respond
Press 3 to de-activate when off or out of cover
Press 4 to de-activate for all.


Check your pay as you go credit balance *133# press send and the balance will be sent by text.

You can top up your credit by using one of the machines in the Informatica shops listed above, via your bank online from your account or online on the Movistar website.

Top up online go to
Select móvil, recarga y saldo from the menu options
Enter your mobile number (número de móvil)
Select how much you want to top up from €5 (importe a recargar)
Enter your credit card details (Visa / Mastercard)
Press aceptar
You can top up from 5-30 euros to a maximum of 30 euros per month.


Change the language on your mobile screen, look for idiomas in your menu options and select Ingles!


You can register online go to
Select particulares, then mi movistar then regístrate, you need your passport or residencia to register then you can:

Check your points
Call details
Recharge your mobile
Consult your balance

Customer Service

Dial 4554 from your mobile or 638 900 900 from another network or landline for customer service available from 9am to 10pm 7 days a week. To speak in English dial 4431 and select option 1.

If you liked this you might also be interested in:

1/ Vodafone Mobiles

2/ Latest Lanzarote News

3/ Lanzarote nightlife and fiestas

4/Pay as you go data sim cards from Movistar

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lost puk number

I have a Movistar phone but have lost my pin and puk , any idea how I will unblock it please

Sorry! New Sim Required

Sorry Tim, If you don't know your PUK number then you will need to go to any Movistar shop and buy a new sim card, you will still have the same number but if your contacts are saved to the sim card, they will be lost.

Registering Details on Pay & Go SIM before November 7th

I have a Movistar Pay & Go SIM which I use in the UK for friends to contact me, and when I'm in Lanzarote. I've had several texts warning me to register my details as per the Law which was passed following the Madrid bombings, and I understand that if not registered by November 7th 2009, the number will be disconnected. Aswell as texts, I've had calls from Movistar, and I have explained that my Spanish is not good enough to speak with them properly and that I am based in the UK. This seemed to be ok, but the texts keep coming! Does anyone know how I can give my details and avoid the chop?!

Email me the information please!

Hi Jan, If you're in Spain, you just go to a Movistar shop and prove your ID, I'm not sure what you do if you're not planning to be in the area before the cut off date. Can you email me the text in Spanish and I'll see what I can find out - just spent time on their website trying to find more information but no luck! Thanks, Jules (

Movistar Pay as you go Credit Expiry

A friend told me he had about 35 euros on his Moviestar Pay As You Go mobile in 2007. Then he had to go back to the UK for about 6 months. When he came back to Lanzarote his SIM card did not work as it was terminated because he had not been using his mobile whilst he was in the UK. So he had lost all his credit and had to buy a new SIM card on top of that.
Now I too have a Moviestar PAYG mobile, and because I have a Telefonica landline which entitles me to call Spanish landlines free, I now hardly ever need to call people with my Moviestar mobile.
What is the Moviestar rule ? Do I need to use it at least once every 3 months, or 6 months ? Or do I need to top up as well even though I have over 30 euros in credit?

Not sure

Sorry, I don't know for sure, I thought the rule was that you have to top the phone up every three months to keep your pay as you go number. It does seem daft if you're not using the credit and the balance keeps increasing, you could change the phone to a contract one which secures the number for you but presumably you would need to pay a monthly charge for this.

Laptop dongle

Please can anyone provide me with the telephone number of the Movistar shop in the Biosfera shopping centre in Puerto del Carmen?

I'm getting ready to go to

I'm getting ready to go to mexico for a few months is this a good phone to use while I'm there to keep in touch with family I want something cheap on text messaging

Attached Images

Movistar Logo

Additional Info