Emergency Telephone: (Police, Ambulance & Fire) 112 British Consulate & Embassy details for LanzaroteOur British Consulate office is situated in Las Palmas, their contact details are: Address: Edificio Cataluña, Calle Luis Morote 6-3º, 35007, Las Palmas de Gran Canaria Telephone: (0034) 928 262 508 Opening Hours: Monday to Friday 8.30am to 1.30pm Website: www.ukinspain.fco.gov.uk/en/
There is an Emergency Consular Team based in London and their office is manned 24 hours per day telephone: (0044) 020 7008 1500. The British Embassy is situated in Madrid, their contact details are: Address: Torre Espacio, Paseo de la Castellana 259D, 28046, Madrid Telephone: 91 714 6300 (Emergency out of hours 91 714 6400) A Consular officer normally visits Lanzarote once a month on each third Thursday and is available in the lounge of the Hotel Los Fariones in Puerto del Carmen. Please note that appointments should be booked in advance through the Consulate office in Las Palmas. There is an honorary consul in Lanzarote, Susan Thain is available for local consular assistance, she can be contacted via the consulate in Gran Canaria on (0034) 928 26 25 08. Lost or Stolen Passport in LanzaroteIf you have lost or had your passport stolen The passport forms can be downloaded direct from British Embassy in Madrid we have attached the current forms below but please check that these are still valid before posting to Madrid. Once you have the forms completed (LS01 & C1 for an adult) you will require 2 identical passport photos, these can be provided in the correct format by the Kodak shop on the ground floor of the Deiland Shopping Centre in Playa Honda, the original of your police report, other documents required such as birth certificate and the correct fee. An adult’s passport (32 page) currently costs €152 and child’s €97 plus a courier charge of €16 per household to the Canary Islands. An emergency travel document is €109 if issued during normal opening hours and an additional €157 call out fee if outside normal hours. Passport helpline (premium rate number €1.16/min) 807 450 051. Post to the British Embassy addressed to UK Regional Passport Processing Centre, British Consulate-General, Torre Espacio, Paseo de la Castellana 259D, 28046, Madrid. Death of a UK Citizen in Lanzarote
If the deceased is covered by travel insurance the insurers need to be notified immediately, they will make arrangements with a local funeral director to repatriate the body. A special casket is required for the transport along with certificates for the death, embalming and permission to transport the body, arrangements will take 8-10 days. If the decision is for a local burial or cremation then the next of kin need to contact a local funeral director to make the arrangements. A burial in Spain is normally above ground, the body is placed in a crypt for 5 years unless purchased in perpetuity. Cremations are now more popular and it is much easier to make arrangements to transport the ashes back to the UK. Please note that airline regulations stipulate that ashes must be transported in the cargo hold. Police in LanzaroteThere are three different police organisations in Spain, all of them are armed. The traffic is monitored by two different police, the Policía Municipal are responsible for traffic control within the towns, outside these areas it becomes the area of the Guardia Civil de Tráfico, for more information please read our article on driving in Lanzarote.
Website: www.guardiacivil.org Telephone: 062 Local Direct Telephone No’s: Costa Teguise 928 592 400, San Bartolomé 928 520 711, Teguise 928 800 847, Tías 928 510 336, Yaiza 928 830 117, Tráfico 928 811 886. The Civil Guard are responsible for national security they wear a green uniform. The Guardia Civil carry out duties for the Ministry of Defence and the Interior Ministry to protect the public’s safety, Spain’s borders (ports, airports, coastal and land), environmental laws and police traffic.
Website: www.policia.es Telephone: 092 Local Direct Telephone No’s: Arrecife 928 811 317, Haría 928 835 252, San Bartolomé 928 520 712, Teguise 928 845 252, Tías 928 834 101, Tinajo 928 840 729, Yaiza 928 830 107. The National Police (Cuerpo Nacional de Policía) are responsible for criminal investigations, immigration and identification, they wear either a black or blue uniform. This is the police station if you need to report a crime (denuncia) you can call 902 102 112 for more information, you will have to visit in person to make a report and have a translator with you if you can’t speak Spanish.
Telephone: 091 The Municipality Police (Policía Local) are responsible to the mayor and ayuntamiento in each local municipality, they take responsibility for local traffic control, minor offences and wear a blue and white uniform. Useful Emergency PhrasesHelp – socorro Can you help me – puede ayudarme Where is the police station – dónde está la comisaría I need a report for my insurance – necesito un informe para el seguro I want to report a theft – quiero denunciar un robo Other Useful Emergency Numbers:928 846 001 - Arrecife Airport 928 811 546 – Arrecife Bus Station (Estación de Guaguas) 928 816 312 - Arrecife Fire Station 928 595 000 – Arrecife General Hospital 928 810 100 – Cabildo de Lanzarote 928 812 222 – Cruz Roja (Red Cross) 012 – Doctors Appointment 620 896 185 – Locksmith (Brian from Lanzalocks) 900 202 202 – Seguridad Marítima 1004 – Telefonica (phone company) 928 597 292 – Grúa (breakdown recovery) 901 504 400 – Inalsa (Cliente) Water Company Customer Service 901 514 400 – Inalsa (Averías) Water Company Emergency Alert 902 519 519 – Unelco Endesa (Averías) Electric Company Emergency Alert 902 508 850 – Unelco Endesa (Cliente) Electric Company Customer Service 676 455 282 – Translator and Paperwork Advice (Guy Buske from A-Z Paperwork) 928 804 153 – Lawyer (Maria José Pérez Callero) 928 520 176 – Taxi (Lanzarote Taxi) 928 810 305 - Tahiche Prison (El Centro Penitenciario de Arrecife) Medical EmergencyIf you’re just feeling unwell and need medicine or general advice then seek the help of the local pharmacy, they are very good and usually speak English. Drugs are readily available over the counter, this is the only place you can buy pain relief such as Nurofen or Paracetamol and normally come in boxes of 600mg tablets so check the dosage. Antibiotics are now only available by prescription. A list of duty pharmacies can be found on www.farmacias-lanzarote.es You should be travelling with your European Health Insurance Card (EHIC) this together with your passport will entitle you to the equivalent of the NHS service here in Spain, you can’t use the local Centro de Salud (Doctors) but will be seen at the General Hospital José Molina Orosa in Arrecife for any necessary treatment during your stay. For those with private health insurance or travel insurance there are an abundance of private clinics within each of the resorts for treatment and the private hospital Hospiten situated on the outskirts of Puerto del Carmen. Here are some handy phrases for the pharmacy just in case….
Toothache – dolor de muelas Insect bites – picaduras Stomach ache – dolor de estómago Food poisoning – intoxicación alimenticia Headache – dolor de cabeza Sunburn – quemaduras del sol Pregnant – embarazada Were you looking for something else? Please comment below if you didn’t find what you were looking for.
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