Are Alpharooms In Trouble?

Update 20th October at 16.30

Breaking news is that Alpharooms has been sold to Truly Travel, as suggested yesterday. Hopefully this will result in a cash injection which will result in any outstanding customer issues with non payment of hotel bills being resolved very quickly.

It looks like the company will no longer offer flight sales. Over the last few days all references to selling flights have been removed from their website. 

Truly Travel are London based and own Teletext Holidays.

You can read more details and some financial information here:  Travel Weekly Alpharooms

Update 19th October at 13:30

Reports have appeared on Spanish Tourism website that Alpharooms are in negotiations with London based Truly Travel. The report suggests Truly Travel have until noon tomorrow in order to agree a deal, which might explain the silence from Alpharooms.

It goes on to mention “payment difficulties” in recent months and suggests a capital injection would remove doubts about the business.  You can read the full article here:

Update 19th October 13:00

This is an update that isn’t really an update! There’s simply no information coming from Alpharooms, and they are not responding to press enquiries.
It appears they are no longer offering flights for sale on their website.

From reading social media comments, it seems that some people’s hotel bills have now been paid, but more and more are coming forward on Facebook and Twitter with the same problem. Somebody called “Jake” is responding to many Tweets, but nobody is responding on Facebook.

Many comments from disgruntled clients on their Facebook page have been deleted, and their last actual post on Facebook was on 17th October.
Their last Tweet (other than responding to people) was also on 17th October.

We’re aware that some hotels are telling their clients that Alpharooms have gone into liquidation.

Money Saving Expert published this:


So far, there has not been any kind of statement from the company apart from the one posted to Facebook on 17th October blaming a technical issue and suggesting bookings had been cancelled in error. Neither ABTA nor ATOL have issued any information.

The hope must be that it was indeed a technical issue, and that they are now busy making sure everyone’s hotel rooms are paid for. But with all the rumours online, and with so many disgruntled and worried customers shouting about their problems, I just cannot fathom why the company has not issued a clearly worded statement telling everyone what is happening.


Original Article

We’ve had news from Lanzarote visitors this evening that they arrived on the island today, having booked their stay with Alpharooms, only to be told their accommodation has not been paid for by the travel website.

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